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FAQ
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Sizing Guide?We understand that it is difficult choosing a size when shopping somewhere new for the first time, especially online. Please feel free to send us an email if you have any sizing queries, orders.wear-blush@gmail.com. Our sizing guide is split into 2; first you choose your garment size; then you choose your cup size. Our top sizes are as follows: Extra-small: waist 65cm Small: waist 70cm Medium: waist 75cm Large: waist 80cm Extra-large: waist 85cm Note: fabric is very stretchy, so if you'd like a tight fit consider sizing down. Our cup sizes are as follows: Cups sizes A and B = one size Cup sizes C = one size Cup sizes D - EE = one size If you would prefer to come and try on different sizes you can do so by emailing orders.wearblush@gmail.com to make an appointment (Johannesburg only).
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Wash and Care Guide?All of our garments are handmade in Johannesburg and are more delicate than mass-produced clothing. Please follow care instructions carefully as to avoid ruining your garments. Wear Blush, cannot be held responsible for damaged clothing as a result of not following care instructions. - Wash each garment individually the first time that it is washed, to avoid colour running onto other clothes (especially for the black tops). - Make sure to take out the removable cups before washing. - Wash in cold water. - If using a washing machine, make sure to use the most gentle setting with cold water. - Do not tumble dry. If you have any queries please email orders.wear-blush@gmail.com or DM us on Instagram and we will be happy to assist.
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How Do I Insert My BLUSH Cups?
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Return Policy?Our dream is for you to be happy with your purchase. If you are not 100% satisfied please get in touch with us via email orders.wearblush@gmail.com or Instagram DM. ​ Our policy for product returns are as follows: ​ 1. Unwanted Products If you have a change of heart and decide that you no longer want the product, the product can be returned as long as: it has not been damaged or used, and has all labels attached; it is not missing any trimmings or add-ons; you get in touch within 1 day from delivery/collection. Unfortunately, no refunds can be processed for unwanted products. Customers will be issued with a gift card to be used exclusively at Wear Blush (gift card valid for 6 months). Product must be couriered at the expense of the customer, or delivered to Head Office in Parkwood, Johannesburg. Once the product has been inspected and the return has been approved, we will issue a gift card with the purchase price (taking into account discount/coupon codes used on original purchase) of the product within 7 days of the return. 2. Wrong Size Products can be exchanged for a different size/colour as long as such variation is available and is selling at the same price as the product originally purchased, and the customer notifies Blush within 3 days of delivery/collection. Please note that the customer is fully-responsible for the courier expenses or can deliver the product to Head Office in Parkwood, Johannesburg. We reserve the right to inspect the product before validating your return, according to Section 1 guidelines. 3. Wrong Order If in the unlikely event that we deliver the wrong product to you, please notify us and we will happily collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or issue a gift card with the purchase price of the product within 7 days of the return (or refund you if that is your preference). 4. Products not eligible for returns The following products are not eligible for a refund, exchange or credit: gift vouchers; bodysuits; 5. Defective products Blush strives to provide high-quality products, without any defects. A defect is a fabric imperfection in the manufacturing of a product, or any qualities of a product which makes the product less acceptable than one would expect. The following will NOT be regarded as defects: damage resulting from normal wear and tear; impairment arising from carelessness, or incorrect usage of the product; impairment arising from electrical surges or sea air corrosion; impairment arising from a failure to care for the product (washing incorrectly); impairment arising from alterations to the product not done by Blush; and where the qualities of a product, although accurately described and generally fit for its intended purpose, are unsuitable for the specific customer. 6. Standard Warranty If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect. Notification after 2 days of delivery/collection of the product will not be accepted. You can notify Blush by requesting a return via email or Instagram DM, and we will arrange to collect the product from you at no charge. Once we have inspected the product according to our guidelines, and validated your return, we will, at your choice, repair/ replace the product (if such repair/replacement is possible) or issue a gift card with the purchase price of the product (or refund you if that is your preference). Credits and refunds are normally issued within 7 days of notifying Blush.
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Payment Guidelines?Our website uses Yoco to process payments. All credit and debit cards are accepted. ​ EFT can be arranged on request. Please email orders.wear-blush@gmail.com
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